Customer Service Goes Beyond the Consumer September 28th, 2009

It is an interesting fact that when consumers are asked how important they feel quality customer service is to their purchasing experience they rate it extremely high, while many service providers will put it further down the list of importance. This is extremely interesting when considering that everyone is at sometime the customer and at another the service provider. Steve Barbarich is fully aware of both sides of this issue and his previous experience with poor, little and even no customer service has enforced his own belief that it is central to his business.

Providing excellent customer service may seem like an obvious aspect of any business, though training and follow up seminars is often necessary to keep this a major focus of staff members. It is also interesting that many people are surprised to learn that positive costumer service extends into work relationships and that applying various techniques to behaviors and attitudes with co-workers actually makes for a much more positive and productive work environment. This is effective on the linear perspective of peer work relationships as well as from a subordinate to a supervisor and also vice versa.

It may seem obvious that part of a staff person’s job requirement is applying a customer service perspective to their supervisor or superior, it is not as obvious that a superior does well to extend the same respect and perspective to their staff. One of the immediate things this helps to ensure for the work environment is a lack of power struggle or power manipulation of superior staff members. It is a more positive work atmosphere when a supervisor realizes that they are there to ensure the smoothness of the workplace and guide staff in appropriate directions when necessary, and do not engage in power status struggles. Remembering to treat co-workers with the same respect we treat clients can be the key to a happy and successful workplace.

Related posts:

1. Dealing with a negative co-worker

• Posted by Cliff
• Tagged News